Privacy Policy

Last Updated: May 8, 2026

1. Information We Collect

To provide our premium tea e-commerce services, we collect the following information:

  • Personal Identity: Name and email address for account management.
  • Order Fulfillment: Shipping address and phone number for delivery logistics.
  • Payment Information: Processed securely via Stripe. We do not store full card details on our servers.
  • Communication: Email address for OTP (One-Time Password) login and order updates.

2. How Your Information Is Used

We process your data to fulfill our contract with you, specifically to:

  • Process transactions and prevent fraudulent activity.
  • Send secure authentication codes (OTP) via Twilio.
  • Deliver physical goods to your designated address.
  • Provide customer support via email or WhatsApp.

3. Third-Party Service Providers

We only share data with essential service providers necessary for our operations. We do not sell your personal data to third-party advertisers.

  • Stripe: Our payment gateway provider (PCI-DSS compliant).
  • Twilio: Used for secure account authentication and communication.
  • Logistics Partners: Local and international carriers for shipping tea products.

4. Data Retention & Security

We implement industry-standard encryption and security protocols. We retain your personal data only for as long as your account remains active or as required by law for tax and accounting purposes (typically 7 years).

5. Your Rights & Account Deletion

In accordance with Apple App Store Guideline 5.1.1, we grant you full control over your data. You may update your profile at any time. You also have the right to request permanent deletion of your account and all associated data.

How to delete your account: You can initiate account deletion directly within the Account Settings section of the app. Alternatively, email us at info@whitepeony.eu and we will process your request within 48 hours.

6. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children. If we identify such data, it is purged immediately from our systems.

7. Contact & Legal Information

Luxury Teas Ltd.

Business Registration Number: 21495572
VAT Identification Number: CZ21495572
Organic Certification: CZ-BIO-003
Registered Address:
Podebradska 634/98, 198 00 Hloubetin,
Prague 9, Czech Republic

Customer Support Hours:
10:00 AM – 4:00 PM (Monday – Friday)
Closed on Saturdays, Sundays, and Public Holidays

Official Website: whitepeony.eu

© 2026 Whitepeony Tea — Luxury • Ecology • Modernity